Customer Care

Customer Care

We aim to make your experience with us more like that of a boutique hotel or "Club Class" than the call-centre mentality of the vast corporations dominating much of the financial services sector. 

We work high levels of transparency, providing advice that is truly independent and given in plain English.

  • We aim to treat people as we would like to be treated ourselves, that is with respect, courtesy, and empathy.
  • We aim to provide a fast and efficient service, answering calls within three rings, and responding swiftly to emails.
  • We aim to provide a congenial environment that is clean, accessible and safe.
  • We welcome and encourage feedback from our clients, positive or negative. It is raw material for our growth and development as a business.
  • We are committed to solving our clients' problems quickly and reporting back.
  • We aim for high standards of communication, ensuring that our customers have a clear understanding of our insurance products and can be confident that they are designed to meet their needs.
  • Our policy is to put customers’ interests first and treat them fairly. This is at the heart of everything we do and want to achieve.
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La Playa: Insurance with Intelligence. Passionate. Discerning. Independent.

 

Ready to work with us?

You can call us to talk more about your business on +1 646 665 7737

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About La Playa Media & Digital

Specialist & Independent

Specialist & Independent

La Playa's specialist Mediatech team can help you protect your business with smart, flexible, high-performance insurance - with a friendly human UI. We understand the risks and pressures you face - and we speak your language. We’ll support you with great advice - helping you make good decisions for your organization. Our specialist policies can help streamline costs, and we’ll always help you stay ahead of the game in managing risk.

Advice You Can Trust

…from an expert who understands you

Tech-based business is 24/7, global and borderless, always exposing you to new risks and liabilities - often in unfamiliar places. As the law struggles to keep pace with technology, insurance can provide a real safety net if you fall foul of changing legislation.

  • Specialist insurance for media and digital businesses
  • Independent professional advice
  • Relationship-based service: right beside you when you make a claim
  • “Can do” culture
  • Seamless insurance across US and UK
     
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+1 646 665 7737
+44 (0) 20 3865 0149
+44 (0) 1223 200650