At La Playa, we’re committed to protecting and respecting the privacy and confidentiality of personal data.
La Playa Limited of Milton Hall, Ely Road, Cambridge, CB24 6WZ is the data controller in respect of the Personal Data it receives in connection with the services we provide.
We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we use or collect your personal information, you may contact our Data Protection Officer using the details set out below.
Data Protection Officer
What information do we collect?
We collect and process the following Personal Data:
There may be situations where the information we require is a special category of personal data under the legislation. We may collect the following special category of personal information:
How do we collect your information?
La Playa collects personal information depending on the relationship we have with you. We can collect personal information in the following ways:
How do we use your information?
We may process your information for a number of different purposes. Under the General Data Protection Regulation, we may only process Personal Data when the processing is permitted by a specific legal ground to justify the purpose for using your personal information.
The legal grounds that we may rely on are:
|Performance of our contract of services with you||Processing is necessary for the performance of our contract of services or in order to take steps at your request prior to you entering into a contract of services with you.|
|Compliance with a legal obligation||Processing is necessary for compliance with a legal obligation to which we are subject.|
|For our legitimate business interests||Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.|
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Special Category Data
|Explicit Consent||You have given your explicit consent to the processing of those personal data for one or more specified purposes. You are free to withdraw your consent, by contacting our Data Protection Contact.
However withdrawal of this consent may impact our ability to provide the services.
|For Legal Claims||Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.|
|You have made this information public||You have made your special category information manifestly public.|
|Substantial Public Interest||Processing is necessary for reasons of substantial public interest.|
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
|Purpose for Processing||Legal Grounds|
|To evaluate your insurance needs and get a quote for you||
|To set you up as a customer including carrying out fraud, credit and anti-money laundering checks||
Special Categories of Data:
|Communicating with you and responding to any enquiries you have||
|To arrange appropriate insurance cover and provide policy documentation||
|Contacting you in order to arrange the renewal of the insurance policy||
|Facilitating premium finance arrangements||
|Managing insurance claims||
Legitimate interests (to assist customers in any claims they have)
|Marketing analytics and direct marketing||
|To communicate with you regarding any queries you raise via the website||
|Monitoring usage of the website||
|Managing our business operations such as maintaining accounting records, analysing financial results, complying with internal audit requirements and receiving professional advice||
|Transferring books of business, company sales and reorganisations||
|Complying with our legal or regulatory obligations||
Special Categories of Data:
How long is your personal information retained?
We will retain your Personal Information for the period necessary to fulfil the purposes outlines in this privacy notice unless a longer period is required by law.
Sharing your data
La Playa may disclose your Personal Information to any La Playa group company for the uses and purposes set out above. La Playa and other participants in the insurance industry are required to use and share Personal Data to arrange cover and handle insurance claims.
Where necessary to the provision of our service, we may also share your personal information with third parties listed below. The third parties we may share your information with will only use your personal information under our strict instruction and are under and obligation to ensure appropriate security measure are in place.
For an overview of how and why the insurance industry is required to use and share Personal Data please see the Insurance Market Core Uses Information Notice.
We may send you marketing information about products and services of ours and other companies in our group which may be of interest to you. An "unsubscribe" link appears in all our marketing emails. To unsubscribe from emails sent by us, simply click on the link.
If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of La Playa. If you no longer wish to be contacted for marketing purposes, please click here.
Your rights regarding your data
You have the right to see what personal information we hold about you and you can ask us to correct inaccuracies, delete or restrict personal information or ask for some of your personal information to be provided to someone else. You have the right to object to how we use your personal information. If you need to contact us in relation to any of your rights or wish to make a complaint about how we have used your personal information directly to us, you can use the contact details listed in the “Contacts” section below.
We may ask you for additional information to confirm your identity and for security purposes before disclosing the personal information requested to you.
Right to Access
Subject to any relevant exemptions, you may request a copy of the information we hold about you and to request details of how we use your personal information.. You can make such request by e-mailing or writing to us using the contact details listed in the “Contacts” section below.
Right to Rectification
We take reasonable steps to ensure that the personal information we hold about you is accurate and complete but you may ask us to update or amend any personal information that we hold about you. You can amend or update your personal information by e-mailing or writing to us using the contact details listed in the “Contacts” section below.
Right to Erasure
You may ask us to delete or cease processing data in certain situations. You can make your request by e-mailing or writing to us using the contact details listed in the “Contacts” section below.
Please note that we will have regulatory obligations to retain information for certain time periods and we will retain such information as we believe is necessary to fulfil these obligations.
Right to Objection
You may have the right to object to us processing information if (1) you withdraw your consent and our legal basis for processing is based on consent or (2) legitimate interest is the legal basis processing and the prejudice to your data protection rights outweighs our reason for processing.
Right to complain to the Information Commissioner’s Office
If you believe that we are not holding your information correctly or are unhappy at any dealings with us regarding your information you may complain to the Information Commissioners Office. You can do this via their website or by calling 0303 123 1113.
How do we protect your information?
La Playa has physical, electronic, and procedural safeguards in place to protect the security of your data against loss, misuse, unauthorised access, disclosure or alteration. These safeguards include the encryption of communications and information storage, firewalls, access controls, and a separation of duties.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of the European Union
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
If you have any questions would like further information about our privacy and information handling practices, would like to discuss opt-outs or withdrawing consent, please contact our Data Protection Officer by e-mailing at [email protected] or writing to the address below.
Data Protection Officer
Changes to this Statement
From time to time, we may change our privacy notice. When we do, we will post the current version on this site, and we will revise the version date located at the bottom of this page.
This Statement was last updated January 2020.